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TRUST & TRANSPARENCY

Privacy Policy

Welcome to eCentric. We respect your privacy and are committed to protecting the personal data of our customers, partners, and employees. This policy explains how we collect, use, and safeguard your information when you interact with our systems and services at ecentric.vn and through our related platforms.

Data Controller Information

Company Name
ECENTRIC
Tax Code
0317823394
Headquarters
89 Đ. Phan Đình Phùng, Phường 15, Phú Nhuận, Hồ Chí Minh 70000, Vietnam
Transaction Office
MORE Building, 89 Phan Dinh Phung, Ward 17, Phu Nhuan District, Ho Chi Minh City.
Contact Email
[email protected]

Types of Data We Collect

As a professional end-to-end e-commerce service provider, we may collect:

  • Personal Information: Full name, phone number, email address, and contact details.
  • Business Information: Company name, tax ID, and billing address (for partnership transparency and financial compliance).
  • Technical Data: IP address, browser type, cookies, and interaction data on our website to optimize user experience.

Purposes of Data Processing

Guided by our S.E.R.V.E. core values, we process your data to:

  • Solution-Centric: Consult and provide tailored e-commerce operational solutions.
  • Efficiency: Improve response times and the quality of our customer support.
  • Responsibility: Fulfill contractual obligations, issue financial invoices, and comply with legal regulations.
  • Visibility: Provide performance reports for digital marketing campaigns (for brand partners).
  • Empowerment: Share career opportunities or internal training information (for candidates and employees).

Security Commitment

eCentric is committed to applying optimal cybersecurity measures to protect data from unauthorized access, loss, or destruction:

  • All personal data is stored on secure servers managed by our Data & System department.
  • Access is strictly limited to authorized personnel (Project Managers, Accountants, System Admins) who require the information to perform their duties.

Third-Party Sharing

We do not sell or trade your personal data to third parties for commercial purposes. Information is only shared in the following cases:

  • With your explicit consent.
  • With logistics or payment providers to fulfill e-commerce service requirements.
  • When requested by competent state authorities in accordance with Vietnamese law.

Your Rights

You have the right to:

  • Request access to, correction of, or deletion of your personal information.
  • Withdraw your consent for data collection (which may affect our ability to provide certain services).
  • File a complaint regarding data processing via email at [email protected].

Policy Updates

This policy may be updated periodically to reflect changes in eCentric's operations or new legal requirements. All changes will be posted directly on this page.